Add-Ons Documentation

The Add-Ons tab within Caller Assistance and Data Entry allows users to manage additional data assigned to the subscriber.

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Users can manage this information via the available sub-tabs. These sub-tabs and their available options are defined below.

Account Images

The Account Images tab is used to upload files to the subscriber.

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The maximum allowed file size is 10MB. This feature accepts the following file types:

  • .jpg
  • .png
  • .docx
  • .doc
  • .pdf

Perform the following steps to upload a file to the subscriber’s account.

  1. Select the Add File option to display your computer’s file viewer.
  2. Select the applicable file you would like to upload to the subscriber.

The file will automatically upload once selected.

To remove a file, select the checkbox next to the file name and select the Detach option.

Service Identifiers

The Service Identifiers tab is used to record variables that have been defined previously in CORE. These identifiers are fully customizable, much like Contact Identifiers and Identifiers under the Subscriber tab. See the Subscriber Tab documentation for more information.

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Generic Device Data Entry

The Generic Device Data Entry tab allows users to manage additional device information not specified within the Video Data Entry tab. Users can interact with the Device List table via the available toolbar options. These options are defined below.

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OptionFunction
AddAllows users to assign new devices to the subscriber. More information on adding devices can be found below.
EditAllows users to update existing devices as necessary.
DeleteRemoves the selected device from the subscriber.
OutputsAllows users to assign connected devices (outputs) to the selected device. More information on adding outputs can be found below.
ReloadRefreshes the table to display up-to-date information.

Add

Selecting Add will display the Add Device dialog box. The following instructions are intended for users who are familiar with the connectivity of their devices.

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Perform the following steps to add an additional device to the subscriber.

  1. Input a brief explanation of the device into the Device Name field.
  2. Input the IP address the device communicates on into the IP Address field.
  3. Input the port number on the IP the device is connected to into the Port field.
  4. Select the device brand from the Type drop-down.
  5. Select Submit to complete adding the device.

Outputs

Selecting Outputs will display the Outputs dialog box. Outputs are devices or features (locks, audio outputs, lights, etc.) connected to a relay. This section will instruct you how to activate these outputs on the selected device.

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Users can interact with the Output table via the available toolbar options. These options are defined below.

OptionFunction
AddAllows users to assign new outputs to the device. More information on adding outputs can be found below.
EditAllows users to update existing outputs as necessary.
DeleteRemoves the selected output from the device.
ReloadRefreshes the table to display up-to-date information.

Add

Selecting Add will display the Add Output dialog box.

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Perform the following steps to add an output to the device.

  1. Input the slot number the output is connected to into the Output Number field.
  2. Input a brief description of the output into the Name field.
  3. Select Submit to complete adding the output.

Repeat the above steps as necessary to add more outputs to the device.

Pinpoint

The Pinpoint tab allows users to view and manage PERS or GPS devices assigned to the subscriber account. This tab provides access to the Device Manager and History sub-tabs. These tabs and their function are defined below.

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Device Manager

The Device Manager tab allows users to create and manage devices. Users can interact with the table via the available toolbar options. These options are defined below.

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OptionFunction
CSVDownloads a copy of the table as an excel file.
AddAllows users to assign new devices to the account. More information on adding devices can be found below.
EditAllows users to update existing device information.
DeleteAllows users to remove devices from the account.
ReloadRefreshes the table to display up-to-date information.

Add

Selecting Add will display the Add Device dialog box.

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Perform the following steps to assign a new device to the account.

  1. Input the manufacturer provided unique identifier for the GPS unit into the GPS Key field.
  2. Select the masking that should be applied to the device phone number from the Format dropdown.
  3. Input the phone number that can be dialed to reach the device into the Phone Number field.
    • Typically reserved for PERS devices or other such devices that use 2-way functionality.
  4. Select Save to complete adding the device to the account.

History

The History tab allows users to view and save signal history information received from devices.

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Users can interact with the Device List table via the available toolbar options. These options are defined below.

OptionFunction
CSVDownloads a copy of the table as an excel file.
ReloadRefreshes the table to display up-to-date information.

Double-clicking on a device will display the last signal’s GPS coordinates on the Last Signal Location map.

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