The Additional tab is where users configure basic account identifiers. These identifiers determine how the system categorizes the account and how its received signals are routed.
Users can assign identifiers to the account via the available options. These options are defined below.
|Active||Read-only field that displays the account’s current status.|
Active accounts are those whose received signals are routed throughout the system as necessary.
Inactive accounts are those whose received signals are system handled.
See the Data Entry Admin documentation for instructions on how to update account statuses.
|Start Date||If applicable, displays the date the subscriber became active within the system. The Start by First Activity button allows users to set the account to activate once the system receives the first signal from the account. If selected, the account will remain inactive until the system receives a signal.|
|Inactive Date||Read-only field that displays the date the account was deactivated.|
|UL Grade||The account’s UL Grade as input by an administrator.|
|Panel Type||Defines the brand/model of the alarm panel used on the account. Users can select the magnifying glass icon to search for and select a panel type.|
|Comm/Res||Defines the property type of the subscriber.|
C-Commercial: Defines the customer premise as a place of business.
R-Residential: Defines the customer premise as a private residence.
X-Other: Defines the customer premise as a property type not defined by the other available options.
A-Answering Service: Defines the customer premise as a business that receives and answers phone calls for its clients.
|Default Zone||Defines the list of zones to assign to the subscriber. Default Zones are groups of zones defined on the Dealer account. See the Zones documentation for more information on managing subscriber zones.|
|Chart List||If applicable, defines the chart code override list this account should use. Chart Lists are managed within CORE.|
|Use Two Way||Determines if this account will use DICE Two Way. Two Way functionality, when assigned, allows the account to receive alarms via two way alarm panels (like welfare pendants).|
|Supervise Schedule||Determines how signals are handled during supervised schedules.|
A: The system will send all signals to operators for handling.
N: The system will handle all open/close signals.
Y: The system will honor supervised schedules and will generate the proper alarm signals as received.
I: Signals received from valid user IDs will be system handled. All other signals will be routed as determined by the account’s assigned schedules.
U: Only signals with invalid user IDs are operator handled.
F: Only late-to signals are operator handled.
V: Only signals with unknown users are operator handled.
O: Only open signals will be operator handled; all close signals will be system handled.
C: Only close signals will be operator handled; all open signals will be system handled.
P: Valid passcodes are required to validate users when handling signals. The supervised schedules are honored as configured.
See the Schedules documentation for more information on managing supervised schedules.
|Use Operator Locks||Determines if operators are required to perform specific tasks while handling alarms on this account.|
|Print Passcode||Determines if contact passcodes can be printed using third-party software.|
blank: The account will follow the Dealer account’s Print Passcode setting. See the Dealer Maintenance documentation for more information on managing passcodes.
N: No, contact passcodes will not be printed.
Y: Yes, contact passcodes can be printed.
|Monitoring Branch||If applicable, this field allows users to determine the monitoring center that will be monitoring this account. Monitoring branches are profiles used to divide multiple monitoring centers into their own branch.|
|Track Grouping||Determines the group of operators assigned to handle alarms received on this account. Track groups define categories of operators that users can assign to accounts or chart codes to ensure specific operators handle the account/alarms. Track groups are maintained within CORE and assigned to operators within Matrix User Maintenance. See the Matrix User Maintenace documentation for more information on managing user profiles.|
|Map||This option is no longer used.|
|Custom Account||If selected, a notification stating the account is custom will display when viewing the account within Data Entry.|
|Force Note Captcha||If selected, operators will be prompted to answer a captcha to confirm they read all notes on the account.|
|Linked Zones||Determines if zone information is mirrored between linked accounts. See the Subscriber documentation for more information on linking accounts.|
|Latitude||Determines the latitude coordinates (distance of a place north or south of the earth’s equator) of the subscriber’s location.|
|Longitude||Determines the longitude coordinate (distance of a place east or west of the meridian at Greenwich, England) of the subscriber’s location.|
Once all Additional tab information is defined as necessary, select Save All to preserve the account’s settings.