App Service Action by Type
The App Service Action by Type sub-tab is where users assign information to display when specific alarm types drop to operators’ screens. Users can assign URLs or files to alarm types using this tab’s available options. When the alarm drops to an operator’s screen, the applicable URL or file will automatically display.
Users can interact with the App Service Action by Type table via the available toolbar options. These options are defined below.
| Option | Function |
|---|---|
| Add | Allows users to create a new service action for an alarm type. More information on adding service actions can be found below. |
| Edit | Allows users to update existing service actions. |
| Delete | Removes the selected service action. |
| Reload | Refreshes the table to display up-to-date information. |
Add
Selecting Add from the toolbar will display the Add App Service Action by Type dialog box.
Perform the following steps to create a new service action.
- Select the desired alarm type from the Type dropdown.
- When operators being handling alarms of the selected type on this subscriber, the assigned information will display.
- Please Note: once an alarm type is assigned, it cannot be edited after saving the service action.
- Select what type of information will be assigned from the Web/File dropdown.
- Web: A URL will be defined. When the alarm type is delivered to an operator, the assigned URL will display in an alternate browser tab.
- File: A document will be defined. When the alarm type is delivered to an operator, the assigned file will open.
- Input the proper URL or file path into the URL/Full File to Execute field.
- Please Note: If a file is being defined, users must input the path the computer will take to reach the file. For Example:
/Users/katenicefield/Documents/DICE_SMTPinfo.pdf. If the file does not exist within the defined path on the operator’s computer/storage network, it will not display.
- Please Note: If a file is being defined, users must input the path the computer will take to reach the file. For Example:
- Select Submit to complete creating the service action.
Repeat the above steps as necessary to create additional service actions.