Default Zones
The Default Zones page allows users to manage and create zone lists that can be applied to subscribers and dealers as necessary. Default Zones can be assigned on the dealer or subscriber account level.
Please Note: Default Zone updates are not retroactive. If changes are made to zones currently assigned to subscribers, the subscribers will need to be updated to apply any changes.
Users can interact with the Zone List Descriptions table via the available toolbar options. These options are defined below.
| Option | Function |
|---|---|
| Copy List | Allows users to duplicate an existing list. Users can then update the duplicate as necessary. |
| Edit Description | Allows users to update the List Name assigned to an existing list. |
| Add | Allows users to create new zone lists. More information on adding lists can be found below. |
| Edit | Allows users to update existing lists. |
| Delete | Removes the selected zone list from the table. |
| Reload | Refreshes the table to display up-to-date information. |
Adding Zone Lists
Selecting Add from the toolbar will display the Add List dialog box.
Perform the following steps to create a new default zone list.
- Input the desired identifier for the list into the List field.
- Input a brief explanation of the list into the List Name field.
- Select Save.
- This will automatically populate the table with the list.
- Select the list just created from the table and select Edit from the toolbar.
- This will display the Default Zone Definition dialog box.
- This will display the Default Zone Definition dialog box.
Users can interact with the Default Zone Definition table via the available toolbar options. These options are defined below.
| Option | Function |
|---|---|
| Copy Zones | Allows users to duplicate an existing zone. Users can then update the duplicate as necessary. |
| Rename Zone | Allows users to update zone names as necessary. |
| Add | Allows users to create new zones. More information on adding zones can be found below. |
| Edit | Allows users to update zones as necessary. |
| Delete | Removes the selected zone from the table. |
| Reload | Refreshes the table to display up-to-date information. |
Adding Zones
Selecting Add from the toolbar will display the Zone: New Zone List dialog box. Users will define all applicable information regarding the zone and how signals are handled by the system via the available fields and tab options. The following documentation will define all available options.
Zone Information
The Zone Information section defines basic information on the zone. The available fields are defined below.
| Field | Function |
|---|---|
| Alarm Signal | Defines the zone name. Typically, users name their zones after the alarm type it will notify on. |
| Event Type | Defines the event or alarm type the zone will notify on. |
| Zone Description | Defines a brief explanation of the zone’s purpose. |
| Contact List | Defines the call list that should be notified of any activity on the zone. Note: When applying default zones to accounts, if the account does not have access to the applied contact list, the list will not be called when the zone is triggered. |
| Alarm Category | Determines the type of signals that will be received on the zone. O - Open: Sent when the system is disarmed. C - Closing: Sent when the system is armed. T - Test: Sent when an alarm system is being tested. N - None of the Above: Sent for all other types of signals. R - Reset: Sent when the alarm system is reset. / - Cancel: Sent when the alarm system is manually reset. B - Bypass: Sent when the alarm system is armed but a portion or zone is unarmed. S - Special: Used with ALARMNET panels, allowing for additional signals to be received. This category can also be used with Entry/Exist delayed signals. |
| Zone Priority | Determines the handling priority assigned to the alarm. |
| Signal Requires | Determines how signals received on the zone should be handled. O - Operator Handled: Signals must be handled by an operator unless they are a scheduled event received within a valid window. S - System Handled: Signals are handled automatically by the system. P - Passcode: Signals must be handled by an operator and a valid passcode must be provided by a responding party before the signal can be logged. T - Ticket: Signals are not received by an operator but do send an alarm ticket. C - Condition: Signals are not handled if the account is set for supervised schedules and the site is marked as Open. If the site is marked as Closed, the operator must process the signal as usual. This option is available at the zone-level only. A - Conditionally System Handle: Signals received are system handled on the condition that the assigned area is Open. B - Conditionally System Handle: Signals received are system handled on the condition that the assigned area is Closed. |
| Zone Messages | Determines any additional information that will display under Signal Information within Monitoring. This information will display when an operator is handling an alarm received on the zone. |
Details Tab
The Details tab allows users to define specific handling actions taken by the system when receiving a signal. The available fields are defined below.
| Field | Function |
|---|---|
| Restore Code | Determines the code the panel will send to indicate a Restore on the zone. Restore codes typically indicate the previous signal received has been addressed. |
| System Handle Restore Window | Determines the number of minutes the system will wait for the restore code. If a restore code is received within this time frame, the signal will be system handled. |
| Late to Restore Window | Determines the number of minutes the system will wait for a restore code before sending a Late to Restore signal to pending. If the restore signal is received within the time frame, the system will handle the signal. If the restore signal is not received within this time frame, the system will generate an LTR signal for handling. |
| System Handle LTR | Determines if Late to Restore signals will be system handled. If selected, the system will handle any LTRs generated on the zone. If deselected, LTRs will be sent to operators for handling. |
| Assigned Area | If applicable, determines the area assigned to the zone. Note: When applying default zones to accounts, if the account does not have the selected area available, the area will not be assigned to the zone. |
| Create Ticket | Determines if a ticket is generated whenever an alarm is handled on the zone. |
| Audible/Silent | Notifies the operator of the auditory category of the alarm. A: Audible. The alarm will make noise when triggered on site. S: Silent. The alarm will not make noise when triggered on site. |
| Use Entry/Exit Delay | Determines if delays can be applied to the zone. If selected, users will be able to delay signals on this zone when necessary. |
| Outbound Email List | Determines the email contact list of individuals who will be notified about zone activity. Note: When applying default zones to accounts, if the account does not have access to the applied email list, the list will not be emailed when the zone is triggered. |
| Billing Category of Signal | This field is still under development and is reserved for future zone billing functionality. |
| Changed Date | Displays the date the zone’s information was last updated. This field is read-only and is updated by the system as necessary. |
| Changed Operator | Displays the operator code of the operator who last updated the zone information. This field is read-only and is updated by the system as necessary. |
Delay Processing Tab
The Delay Processing tab allows users to define basic delay parameters for the zone. The available fields are defined below.
| Field | Function |
|---|---|
| Delay For | Determines the number of seconds the system will wait before delivering the signal to pending. |
| Delay Event Type | Determines the signal type that will be delayed when received on the zone. |
| Signal’s New Description | Determines the description assigned to the signal once delayed. |
| Process Delays On | Determines the schedule type the delay will occur on. Users can select multiple schedule options if desired. |
After configuring the above information on the zone, select Save All to complete saving the zone. The additional tabs available are only applicable to existing zones. These tabs and their options are defined below.
System Handle Times
The System Handle Times tab allows users to define days and times the system should handle alarms received on the zone. System handled alarms are not sent to operators for handling but are instead written to history and automatically handled by the system. Note: This tab is only available after the zone has been saved. The system will ask to save the zone prior to allowing users to edit system handle times.
Users can interact with the System Handle Times table via the available toolbar options. These options are defined below.
| Option | Function |
|---|---|
| Delete All | Removes all currently assigned times from the table. |
| Add | Allows users to assign new system handle days and times to the zone. More information on adding system handle times can be found below. |
| Edit | Allows users to update existing system handle times as necessary. |
| Delete | Removes the selected system handle time from the table. |
| Reload | Refreshes the table to display up-to-date information. |
Add System Handle Times
Selecting Add from the toolbar will display the System Handle Time Add dialog box.
Perform the following steps to add system handle times to the zone.
- Select a day or days of the week the system handle time should take place from the Day dropdown. If a multiple day option is selected (DAY, END, or ALL) the table will populate with one line for each day.
- SUN-SAT: Each individual day of the week.
- DAY: Business days of the week only (Monday-Friday).
- END: Weekending days of the week only (Saturday & Sunday).
- ALL: All days of the week (Sunday-Saturday).
- Input the time, in 24-hour format, the system should begin system handling signals on the selected day(s) into the From field.
- Input the time, in 24-hour format, the system should stop system handling signals on the selected day(s) into the To field.
- Select Save to complete adding the system handle times.
- Repeat the above steps to create additional system handle times as necessary.
After applying all necessary days and times to the zone, the system will automatically handle all signals received during the specified time frames on the selected days. Signals received outside these times will be sent to operators for handling unless otherwise specified by additional signal settings.
System Handle By Date
The System Handle By Date tab allows users to define a set date the system should handle alarms received on the zone. System handled alarms are not sent to operators for handling but are instead written to history and automatically handled by the system. Note: This tab is only available after the zone has been saved. The system will ask to save the zone prior to allowing users to edit system handle dates.
Users can interact with the System Handle By Date table via the available toolbar options. These options are defined below.
| Option | Function |
|---|---|
| Delete All | Removes all system handle dates from the table. |
| Add | Allows users to assign new system handle dates to the zone. More information on adding system handle dates can be found below. |
| Edit | Allows users to update existing system handle dates as necessary. |
| Delete | Removes the selected system handle date from the table. |
| Reload | Refreshes the table to display up-to-date information. |
Add System Handle Dates
Selecting Add from the toolbar will display the Add System Handle by Date dialog box.
Perform the following steps to add a system handle.
- Select the date the system should begin handling signals from the From Date calendar tool.
- Input the time, in 24-hour format, the system should begin handling systems on the From Date into the From Time field.
- Select the date the system should stop handling signals from the To Date calendar tool.
- Input the time, in 24-hour format, the system should stop handling signals on the To Date into the To Time field.
- Select Save to complete adding the system handle dates.
- Repeat the above steps to create additional system handle dates as necessary.
Note: The times selected are continuous from one date to the next. For Example: In the below screenshot, signals will be handled for a full 24 hours on 01/19/2021.
Advanced Zone Delay
The Advanced Zone Delay tab allows users to define when the system should delay signals. Applying a delay to a signal will allow the system to wait for a restore signal prior to delivering the signal to an operator to handle. Note: This tab is only available after the zone has been saved. The system will ask to save the zone prior to allowing users to edit advanced zone delays.
Users can interact with the Advanced Zone Delay table via the available toolbar options. These options are defined below.
| Option | Function |
|---|---|
| Delete All | Removes all advanced zone delays from the table. The system will no longer delay signals during deleted delays. |
| Add | Allows users to assign delays to the zone. More information on adding advanced zone delays can be found below. |
| Edit | Allows users to update existing delays as necessary. |
| Delete | Removes the selected delay from the system. The system will no longer delay signals during deleted delays. |
| Reload | Refreshes the table to display up-to-date information. |
Add Advanced Zone Delay
Selecting Add from the toolbar will display the Add Advanced Zone Delay dialog box.
Perform the following steps to add an advanced zone delay.
- Select a day or days of the week the delay should occur from the Day dropdown. If a multiple day option is selected (DAY, END, or ALL) the table will populate with one line for each day.
- SUN-SAT: Each individual day of the week.
- DAY: Business days of the week only (Monday-Friday).
- END: Weekending days of the week only (Saturday & Sunday).
- ALL: All days of the week (Sunday-Saturday).
- Input the time, in 24-hour format, the system will begin delaying signals on the selected day(s).
- Input the time, in 24-hour format, the system will stop delaying signals on the selected day(s).
- If applicable, input the time, in 24-hour format, the system should delay signals until into the Delay Until field (i.e. signals will not be delivered to operators for handling until after the until time).
- This field cannot be used in conjunction with the Delay For field.
- If applicable, input the number of seconds the system should delay the signal for into the Delay For field. After the desired number of seconds elapse, the system will deliver the signal as configured below.
- This field cannot be used in conjunction with the Delay Until field.
- Select how the signal should be handled when delayed from the Zone Requires dropdown.
- O: Signals will be sent to operators for handling after the delay expires. Delayed signals will be delivered to operators even if a restore signal was received for the delayed signal.
- R: Signals will be sent to operators for handling after the delay expires. If a restore signal is received before the delay expires, the signal will be system handled.
- S: All signals will be system handled during the specified days and times. This option cannot be used in conjunction with the Delay Until or Delay For fields.
- Select the schedule type the delay will be applied to from the Delay If Open/Close or Both dropdown.
- Both: Signals will be delayed if the account is either Open or Closed.
- Close: Signals will only be delayed when the account is Open.
- Open: Signals will only be delayed when the account is Closed.
- Select if the account’s schedule should be checked prior to delaying signals from the Check Schedule Before Delay dropdown.
- No: The system will not check the schedule. Signals will be delayed no matter what schedule the account is following during the selected days and times.
- Yes: The system will check the schedule. Signals will be delayed only if the schedule identified by the system is the schedule selected from the Delay If Open/Close or Both dropdown.
- Select Save to complete adding the delay.
- Repeat the above steps as necessary to create additional delays on the zone.