Panel Maintenance
The Panel Maintenance page within Matrix allows users to create and manage alarm panel types. Alarm panels are assigned to subscriber/dealer accounts within the system so users know what type of panel is installed on the client’s premises. Alarm panels are what subscriber customers use to arm and disarm their alarm system. The following documentation instructs users on how to utilize the available maintenance options to create, update, and manage alarm panel types.
Users can interact with the Panel Information/Reset Info table via the available toolbar options. These options are defined below.
| Option | Function |
|---|---|
| Instructions | Allows users to manage any directions users should follow when using panel codes. More information on instructions can be found below. |
| Add | Allows users to create new panel types. More information on adding panels can be found below. |
| Edit | Allows users to update existing panels. |
| Delete | Removes the panel type from the system.When deleting panels, users will be prompted to select a replacement panel to apply to any affected settings. |
| Reload | Refreshes the table to display up-to-date information. |
Instructions
Selecting Instructions from the toolbar will display the Panel Information dialog box for the selected panel type. The instructions added here will display within Ticket Processing under the Panel Info tab.
Perform the following steps to assign instructions to panel codes.
- Select the desired code from the Panel Code dropdown.
- These codes are custom to your system and maintained within CORE. Typically, panel codes are those input into the panel to achieve a task (for example: arming and disarming the system)
- Input the instructions users/technicians should follow when using/servicing the selected code into the available text box.
- Select Save to complete assigning instructions to the selected code.
- Repeat steps 1-3 for all codes as necessary.
Add
Selecting Add from the toolbar will display the Add Panel dialog box. Creating additional panel types provides users with more panel options when assigning types to subscribers within Data Entry. This section instructs users on how to create new panel types.
Perform the following steps to create a new panel type.
- Input the brand/model type of the panel into the Panel Type field.
- Input a brief explanation of the panel into the Name field.
- If desired, input any additional information that should be noted on the panel into the Notes field.
- Select the magnifying glass icon of the System Type field to display the Available System Types table.
- System Type codes are created and maintained within CORE.
- System Type codes are created and maintained within CORE.
- Select the applicable system the new panel is for from those available.
- System Types typically define what type of alarm system the panel will be used for (fire alarm, two-way alarm, etc.).
- Select the magnifying glass icon of the Communication Type field to display the Available Communication Types table.
- Communication Type codes are managed within CORE.
- Communication Type codes are managed within CORE.
- Select how the panel will communicate with the receiver from the available communication types.
- Communication Types typically define how the alarm panel will communicate with the receiver (For example: DIGI for digital communication).
- Select how the system will handle two-way signals if the account is disabled from the Action If Disabled dropdown.
- O: The signal will be sent to an operator for handling.
- S: The signal will be handled by the system. After handling, the system will also hang up the two-way call.
- D: The signal will be handled by the system. After handling, the system will send the disconnect code to the panel. Once received, the panel will hang up the two-way call.
- Note: Disabled accounts are those that have been placed on test for a predetermined amount of time. See the On/Off Test documentation for more information on placing accounts on test.
- Select how the system will handle two-way signals if the account is inactive from the Action if Inactive dropdown.
- O: The signal will be sent to an operator for handling.
- S: The signal will be handled by the system. After handling, the system will also hang up the two-way call.
- D: The signal will be handled by the system. After handling, the system will send the disconnect code to the panel. Once received, the panel will hang up the two-way call.
- Note: Inactive accounts are those that have been deactivated in the system. Inactive accounts must be reactivated by an administrator. See the Data Entry Admin documentation for more information on deactivating accounts.
- If applicable, select the Allow Script Two Way option.
- If selected, users will have access to assign a call script to the panel via the Default Script option.
- If applicable, select the magnifying glass icon of the Default Script field to display the Available Scripts table.
- Default Scripts are created and maintained within CORE.
- Default Scripts are created and maintained within CORE.
- Select the script that should be used by default when handling two-way alarms received by this panel.
- Select Submit to complete adding the new panel.
Once added, users can assign the new panel type to subscribers within Data Entry. See the Data Entry documentation for more information on assigning panel types to subscriber accounts.