Mobile Applications

Release Date: May 20, 2021

Changes are considered either Enhancements or Fixes. The Enhancement and Fix sections for each module/application are ordered chronologically.

  • Enhancements are changes made to improve a functionality.
  • Fixes are changes made to correct a bug or error in the system.

Release Note details are recorded in the following format:

Title of Enhancement or Fix
Date Added
Ticket Number relating to update
GitLab ID for internal tracking
Information describing what has been changed, added, or fixed.
Path the user can follow to locate the update in the software.

Matrix Mobile Vivid

This section contains Enhancements and Fixes made to the Matrix Mobile Vivid application.

Enhancements

Display Additional Information
02/24/20
Ticket Number: 325446
GitLab ID: MatrixMobileVivid!58
The application will now display the client’s assigned Panel Type and Key Number when applicable.
Path: Matrix Mobile Vivid > Open Account

Removed App Key
02/26/20
Ticket Number: 326027
GitLab ID: MatrixMobileVivid!63
Removed the App Key field from the user settings page. This field is no longer applicable to logging in to the application.
Path: Matrix Mobile Vivid > Settings

Highlight Account Messages
07/06/20
Ticket Number: 342218
GitLab ID: MatrixMobileVivid!92
Added a new functionality that highlights account messages in the app for greater visibility.
Path: Matrix Mobile Vivid > Select Account

Adding Tech Names to History
09/22/20
Ticket Number: 343336
GitLab ID: MatrixMobileVivid!116
Added new functionality that writes the technician’s name to history when they place an account on test from the app.
Path: Matrix Mobile Vivid > Open Ticket/Account > Place Account On Test

Add Disable Notes
10/06/20
Ticket Number: 337882
GitLab ID: MatrixMobileVivid!122
Added a new functionality that allows users to add notes to accounts when placing them on test.
Path: Matrix Mobile Vivid > Put On Test > Place Account On Test

Dealer Assigned Account Search
02/01/21
Ticket Number: 353950
GitLab ID: MatrixMovileVivid!143
New search functionality allows users to search for dealer accounts without subscribers assigned.
Path: Matrix Mobile Vivid > List Page > Dealer Assigned Account Option

Fixes

Honor Equipment Flag
02/24/20
Ticket Number: 325444
GitLab ID: MatrixMobileVivid!57
Corrected issue that caused the equipment table on accounts to still display even though the flag was set to N.
Path: Matrix Mobile Vivid > Open Account

Android Back Option Fix
04/06/20
Ticket Number: 317290
GitLab ID: MatrixMobileVivid!68 & MatrixMobileVivid!70
Corrected issue that caused Android users to be unable to use their back button to minimize the application.
Path: Matrix Mobile Vivid

Adding Contacts Fix
05/08/20
Ticket Number: 338161
GitLab ID: MatrixMobileVivid!73
Corrected issue that prevented users from being able to add contacts to accounts without contacts. Users can now add contacts to accounts via the app as intended.
Path: Matrix Mobile Vivid > View Account > View Contacts > Add Contact

Hide Account Page
05/20/20
Ticket Number: 338161
GitLab ID: MatrixMobileVivid!80
Corrected issue that caused the account page within the app to continue to display even after the user logged out of the app.
Path: Matrix Mobile Vivid

History Displaying Upon Logout
05/15/20
Ticket Number: 339467
GitLab ID: MatrixMobileVivid!74
Corrected issue that caused history information to continue to display on the user’s screen even after selecting the logout option and being redirected to the login screen.
Path: Matrix Mobile Vivid > Open Account > History tab > Logout

Android Fix
05/15/20
Ticket Number: 339021
GitLab ID: MatrixMobileVivid!79
Corrected issue that caused the app to work incorrectly on Android Five phones. Integrated Babel into the build process to correct issue.
Path: Matrix Mobile Vivid

Bluetooth Tether Fix
06/03/20
Ticket Number: 339021
GitLab ID: MatrixMobileVivid!85
Corrected issue that prevented users from using a Bluetooth tether as a valid internet connection. The app would not properly recognize the connection and prevent users from logging in.
Path: Matrix Mobile Vivid

Viewing History
07/06/20
Ticket Number: 342218
GitLab ID: MatrixMobileVivid!92, MatrixMobileVivid!124, & MatrixMobileVivid!103
Corrected issue that caused the app to crash when users attempted to view inactive/improperly setup accounts.
Path: Matrix Mobile Vivid

Loading Icon Fix
07/07/20
Ticket Number: 342973
GitLab ID: MatrixMobileVivid!93
Corrected issue that caused the loading icon to spin indefinitely.
Path: Matrix Mobile Vivid

Comprehensive Search Fix
07/08/20
Ticket Number: 342893
GitLab ID: Core!2552
Corrected comprehensive search to properly find customer names with mixed cases. For example: searching for Dice will display customers with DICE or DiCe in their name.
Path: Matrix Mobile Vivid > Comprehensive Search

Queued Users Creating Contacts
09/15/20
Ticket Number: 338160
GitLab ID: MatrixMobileVivid!110, MatrixMobileVivid!130, & MatrixMobileVivid!126
Corrected the issue that prevented queued users from being able to create contacts on accounts within the app.
Path: Matrix Mobile Vivid > Select Account > Add Contact

Displaying Ampersand Character
10/28/20
Ticket Number: 349738
GitLab ID: MatrixMobileVivid!129
Corrected issue that caused the ampersand character to not display correctly within company names.
Path: Matrix Mobile Vivid > Select a Ticket

Login Submit Error
11/10/20
Ticket Number: 350610
GitLab ID: MatrixMobileVivid!137
Corrected issue that prevented users from logging into the app. When selecting the submit button, the app wouldn’t display any useful information for why the user may not be able to log in. Now, an error will display notifying the user that the central station is unreachable when applicable.
Path: Matrix Mobile Vivid

Display of Connected Accounts Fix
05/06/21
Ticket Number: 360778
GitLab ID: MatrixMobileVivid!149
Corrected issue that prevented the system from listing account information when displaying connected accounts.
Path: Matrix Mobile Vivid > Open Account > Put on Test

Matrix Mobile Service

This section contains Enhancements and Fixes made to the Matrix Mobile Service application.

Enhancements

Highlight Account Messages
02/21/20
Ticket Number: 323440
GitLab ID: MatrixMobileService!489 & MatrixMobileService!508
When loading messages, the app will add a highlight to the Account Message.
Path: Matrix Mobile Service > Open Ticket

Password Update
03/25/20
Ticket Number: 321756
GitLab ID: MatrixMobileService!509
Updated the Service application’s user password requirements. Users will now be required to update their passwords at certain intervals as determined by your settings. This feature also ensures user passwords meet certain criteria.
Path: Matrix Mobile Service

Display Zone Number
04/09/20
Ticket Number: 323435
GitLab ID: MatrixMobileService!518 & Core!2286
When applicable, the assigned zone number will display when viewing MMS History.
Path: Matrix Mobile Service > Open Ticket > History

Hide Blank Identifiers
06/19/20
Ticket: N/A
GitLab ID: MatrixMobileService!542
New flag, SHOW_BLANK_IDENTS, allows clients to hide blank identifiers on the notes page within the app.
Path: Matrix Mobile Service > Open Account/Ticket > Notes Page

Dynamic Titles
09/14/20
Ticket Number: 313436
GitLab ID: MatrixMobileService!587
The following field labels within the billing page of the app can be updated as necessary by contacting DICE Support.

  • Payment Action
  • Payment Code
  • Rate Code
  • Labor Hours
  • Reschedule Date
  • Battery Voltage
  • Miscellaneous
  • Work Performed
  • Services Explained
  • Labor Cost
  • Parts
  • Initial Trip
  • You Saved
  • SubTotal
  • PST
  • Total Tax
  • Total

Path: Matrix Mobile Service > Billing Page

Adding On-Test Notes
10/06/20
Ticket Number: 337882
GitLab ID: MatrixMobileService!603
When technicians place accounts on test, they will have the ability to add notes to the test.
Path: Matrix Mobile Service > Select Account > Place Account on Test

Adding Tech Time Off
10/12/20
Ticket Number: 343858
GitLab ID: Core!2911, MatrixMobileService!623, & MatrixMobileService!606
Technicians now have the ability to add time-off requests to their time sheet from the app.
Path: Matrix Mobile Service > Time Sheet

Show Tech Exceptions
10/14/20
Ticket Number: 345789
GitLab ID: MatrixMobileService!608
Added the ability for MMS to show a technician’s exceptions for the day.
Path: Matrix Mobile Service > Available Tickets

Version Compatibility Popup
10/15/20
Ticket Number: 346366
GitLab ID: MatrixMobileService!611
A new notification will display to inform users when they require a version update on their device in order to continue using the app.
Path: Matrix Mobile Service

Expand Notes Field
10/15/20
Ticket Number: 348917
GitLab ID: Matrix!348917
Increased the number of characters allowed within the Work Performed Notes field to allow for additional information.
Path: Matrix Mobile Service > Open Ticket > Billing Process > Generate WOF

Display Equipment Location
12/10/20
Ticket Number: 350869 & 349860
GitLab ID: MatrixMobileService!647
Updated the Job Equipment list to display the location of line items when applicable.
Path: Matrix Mobile Service > Job tab

Fixes

Signature Disappearing
01/29/20
Ticket: 318724
GitLab ID: MatrixMobileService!463
Corrected issue where users rotating their mobile device screen would cause signature information to disappear.
Path: Matrix Mobile Service > Open Ticket > Billing Process > Sign Invoice

Dispatch Time Fix
02/04/20
Ticket: 323696
GitLab ID: MatrixMobileService!446
Corrected issue some users encountered where the Dispatch time on Service Work Orders would not display the time. When printing forms, this field will automatically populate with the correct time as necessary.
Path: Matrix Mobile Service > Open Ticket > Complete Billing Process > View Service Work Order

Exceeding Inventory Fix
02/12/20
Ticket Number: 323981
GitLab: MatrixMobileService!469
Corrected issue some users encountered where parts could be added to list even if their quantity exceeded warehouse stock quantity. Users will now be limited by their warehouse stock when adding parts.
Path: Matrix Mobile Service > Billing Process > Parts Page > Add Parts

Confirm Update
02/11/20
Ticket Number: 322176
GitLab ID: MatrixMobileService!468
Corrected issue where, after completing a ticket and clicking submit, users could still select options on the page even though the ticket was in the process of being completed in the system.
Path: Matrix Mobile Service > Open Ticket > Billing Process > Complete Ticket

Lose Connection Alert Fix
02/13/20
Ticket Number: 325256
GitLab ID: MatrixMobileService!475
Corrected issue where the connection issue alert would cause queries to timeout. Now, the alert will display as a banner that will fade after 10 seconds so users can continue to interact with queries and be notified of the issue.
Path: Matrix Mobile Service

Android Back Button Fix
02/14/20
Ticket Number: 317290
GitLab ID: MatrixMobileService!477
Corrected issue Android users encountered where using their phone’s available back button would not return to the previous page within the app. Users can now use their phone’s back button normally to navigate through the app.
Path: Matrix Mobile Service

Non-Billable Hours Corrected
02/18/20
Ticket Number: 324428
GitLab ID: Core!2039
When generating time sheets, Lunch Breaks are now accounted for within non-billable hours.
Path: Matrix Mobile Service > Open Ticket > Time Sheet

Homepage Network Error Fix
02/20/20
Ticket Number: 325655
GitLab ID: MatrixMobileService!480
Corrected issue where the application would crash after receiving a network error on the homepage.
Path: Matrix Mobile Service > Open Ticket

Invalid Times Fix
02/21/20
Ticket Number: 323696
GitLab ID: MatrixMobileService!483
Corrected issue that caused the app to log the incorrect arrive time for technicians if they forgot to select the arrive option. Now, if technicians forget to select when they arrived, the system will attempt to take into account the begin travel time and the complete work time to take an educated guess when they arrived.
Path: Matrix Mobile Service > Open Ticket > Place Account On Test > Complete Billing Process

Editing Stock Part Costs
02/21/20
Ticket Number: 325378
GitLab ID: MatrixMobileService!488
Corrected issue that allowed users to edit stock part pricing when they should not be able to.
Path: Matrix Mobile Service > Open Ticket > Billing Process > Stop On Parts Page

Technicians Removing Tests
02/28/20
Ticket Number: 325603
GitLab ID: MatrixMobileService!494
Corrected issue that caused technicians without the necessary permissions to remove tests from accounts. This occurred when an alternate technician than the one who added the test closed a ticket associated with the account. Now, when a technician closes tickets associated with an account on test, they will be prompted if they want to remove their tests only as determined by the flag All Zones Remove on their profile.
Path: Matrix Mobile Service > Open Ticket > Complete Billing Process

Incorrect Log Time Action Options
03/03/20
Ticket Number: 325758
GitLab ID: MatrixMobileService!495
Corrected issue that caused duplicate or incorrect log time actions when adding actions to time sheets.
Path: Matrix Mobile Service > Open Ticket > Time Sheet

Images Displaying on the Map
03/12/20
Ticket Number: 326771
GitLab ID: MatrixMobileService!498
Corrected issue Android Nine users encountered where the ticket map would not display images. Images will now load correctly when viewing the map.
Path: Matrix Mobile Service > View Map

Calculate Invoice Charges
03/12/20
Ticket Number: 323134
GitLab ID: MatrixMobileService!500 & Core!2155
Corrected issue that recalculated invoice values incorrectly. Now, when users recalculate values, the app will properly display the values and ask for confirmation.
Path: Matrix Mobile Service > Select Ticket > Process Ticket

Payment Type Saving Incorrectly
03/17/20
Ticket Number: 323295
GitLab ID: MatrixMobileService!501
Corrected issue where their selected payment type would not properly display after saving an invoice. Now, when users select a type and save the invoice, the type will display as intended.
Path: Matrix Mobile Service > Open Ticket > Complete Billing Process

Properly Display Contact Information
03/20/20
Ticket Number: 327506
GitLab ID: MatrixMobileService!503
Corrected issue where contact information (such as authorities, premises, and account contacts) would not display properly within the app. Now, when users view different contact categories, the contact will display properly.
Path: Matrix Mobile Service > Open Ticket > Contact tab

Properly Display Log Options
03/27/20
Ticket Number: 325758
GitLab ID: MatrixMobileService!512
Corrected issue where moving between pages within the application would sometimes cause the log options to disappear from view.
Path: Matrix Mobile Service

Android Version Fix
04/20/20
Ticket Number: 337736
GitLab ID: MatrixMobileService!520
Corrected issue that caused the app to crash or display garbled information for Android users.
Path: Matrix Mobile Service

Properly Display Added Part Numbers
04/22/20
Ticket Number: 338779
GitLab ID: Core!2329
Corrected issue that caused updated parts to not be properly reflected on ticket invoices.
Path: Matrix Mobile Service

Price Override Correction
04/27/20
Ticket Number: 338956
GitLab ID: MatrixMobileService!521 & Core!2346
Corrected issue that caused pricing to update to 0.00 if a user applied a price override to a part within the app.
Path: Matrix Mobile Service > Billing Ticket

Users Prevented from Entering Information
04/30/20
Ticket Number: 338288
GitLab ID: MatrixMobileService!524
Corrected issue that caused users to be unable to select anything after updating the zone information on tickets.
Path: Matrix Mobile Service > Open Account > Note Page, Zone Page, and Contact page

Removing Incorrect Symbol
05/04/2020
Ticket Number: 339000
GitLab ID: Matrix!5780 & MatrixMobileService!523
Corrected issue where the question mark (?) symbol would sometimes appear on Work Order Forms despite not being added by the user.
Path: Matrix Mobile Service > Open Ticket > Go through billing process > Generate WOF

Incorrect Gas Surcharge
05/01/20
Ticket Number: 338447
GitLab ID: MatrixMobileService!525
Corrected issue that caused the gas surcharge line on invoices to display incorrect information.
Path: Matrix Mobile Service > Open Ticket > Billing Process > Bill Page

Various Fixes to the App
05/12/20
Ticket Number: 339467
GitLab ID: MatrixMobileService!532
Corrected various minor issues encountered within the app.

  • Properly display zone information when sorting account history.
  • Properly route the user to the login screen upon selecting logout.
  • If a query fails, the user will be notified in more detail what the system encountered and why no information was returned.

Path: Matrix Mobile Service

Check Number Length
06/09/20
Ticket Number: 340453
GitLab ID: MatrixMobileService!540 & MatrixMobileService!548
Check numbers are now required to be a minimum of three digits.
Path: Matrix Mobile Service > Open Ticket > Billing Process > Payment Select > Use Check

Properly Check Overrides
06/10/20
Ticket Number: 338956
GitLab ID: Core!2450
Corrected issue that caused hidden fields to appear for users. The override has been fixed to hide fields from user views when applicable.
Path: Matrix Mobile Service

Accounts Locking When Using Camera
06/23/20
Ticket Number: 340493
GitLab ID: MatrixMobileService!544 & Core!2481
Corrected issue that caused accounts to become locked after attaching photos to tickets.
Path: Matrix Mobile Service > Open Ticket > Attach photo

Tech Time Sheet Fix
06/29/20
Ticket Number: 326895
GitLab ID: Core!2503
Corrected issue that caused a miscalculation in the technician timesheet total hours.
Path: Matrix Mobile Service

Account Message Fix
07/08/20
Ticket Number: 338026
GitLab ID: MatrixMobileService!550
Corrected issue that blocked the account message from properly displaying within the app.
Path: Matrix Mobile Service > Open a Ticket > Account Message

Hiding Blank Identifiers
07/10/20
Ticket Number: 340170
GitLab ID: MatrixMobileService!551
Corrected issue that caused blank identifier fields to display when users’ profiles were configured to hide the fields.
Path: Matrix Mobile Service > Account or Ticket > Information Page

Adding Quantity Fix
07/16/20
Ticket Number: 341168
GitLab ID: MatrixMobileService!553 & Core!2586
Corrected the issue that prevented technicians from adding parts. Previously, the app would incorrectly read how many parts were in inventory when techs were adding parts.
Path: Matrix Mobile Service > Billing > Add Parts

Display Part Information
08/07/20
Ticket Number: 341168
GitLab ID: MatrixMobileService!558
Corrected issue where selected part information would not display.
Path: Matrix Mobile Service > Open Ticket > Billing > Parts Page

Alternating Colors Fix
08/07/20
Ticket Number: 340170
GitLab ID: MatrixMobileService!559
Corrected issue that caused the alternating color scheme of lists to display incorrectly if items were hidden from the list. Now, the grey/white alternating colors for lists will display properly for readability.
Path: Matrix Mobile Service > Open Account/Ticket > Information Page

Editing Zones Fix
08/11/20
Ticket Number: 341972, 344797, & 343778
GitLab ID: MatrixMobileService!565
Corrected issue that caused the modal to stay over the page when editing zones. This made it so users could not input information into the fields.
Path: Matrix Mobile Service > Open Ticket/Account > Contact/Zone Page > Add, Edit, or Delete

Rate Description
09/03/20
Ticket Number: 341680
GitLab ID: Core!2781
Updated the app to prompt users for a description when applicable when using rate codes.
Path: Matrix Mobile Service

Old Signatures Persisting
09/08/20
Ticket Number: 344387
GitLab ID: MatrixMobileService!572
Corrected issue that caused previous signatures to persist when viewing multiple tickets.
Path: Matrix > Go Through Bill Process > Stop on Signature Page

Uploading Ticket Images Fix
09/09/12
Ticket Number: 344817
GitLab ID: MatrixMobileService!6207 & MatrixMobileService!589
Corrected issue where images uploaded to tickets via the app displayed as empty files. Users can now upload images to tickets as necessary.
Path: Matrix Mobile Service > Select Ticket > Camera Nav Option > Load Images > Download an Image

Please Wait Fix
09/14/20
Ticket Number: 345337
GitLab ID: MatrixMobileService!586
Corrected issue that caused the home screen to dim as if the screen was blocked from receiving input. Users can now select tickets normally.
Path: Matrix Mobile Service > Select Ticket > Home Page

Invoice Number Check Fix
09/17/20
Ticket Number: 344872
GitLab ID: MatrixMobileService!592 & MatrixMobileService!580
Removed the invoice number check that prevented technicians from proceeding when billing customers. Now, an invoice number is not required to complete billing process within the app.
Path: Matrix Mobile Service > Open Ticket > Billing Process > Billing Page

Display Version Number
09/22/20
Ticket Number: 347321
GitLab ID: MatrixMobileService!595
Updated the app version number to properly display on the settings page.
Path: Matrix Mobile Service

Create Return Ticket Fix
09/23/20
Ticket Number: 340748
GitLab ID: MatrixMobileService!596 & MatrixMobileService!578
Corrected issue that caused the Create Return Ticket option to improperly display given the set payment action parameters. Now, the option will display when necessary.
Path: Matrix Mobile Service > Open Ticket > Billing Process > Payment Page

Spacing Fix
10/02/20
Ticket Number: 347808
GitLab ID: MatrixMobileService!602
Updated the spacing between account names and ticket numbers so they do not overlap.
Path: Matrix Mobile Service > Select Ticket > Pending Closed Tickets

Image Scaling
10/14/20
Ticket Number: 348372
GitLab ID: MatrixMobileService!609
Updated how images are scaled when uploaded from the user’s device gallery. The app will now maintain optimal photo quality when scaling images.
Path: Matrix Mobile Service > Open Ticket > Camera tab

Invoice Display Fix
10/20/20
Ticket Number: 349213 & 345529
GitLab ID: Matrix!6355 & MatrixMobileService!618
Corrected issue that caused invoice information to display incorrectly within the app.
Path: Matrix Mobile Service > Open Ticket > Billing Process

Show Expressions Fix
10/21/20
Ticket Number: 345789
GitLab ID: MatrixMobileService!617
Corrected issue that caused the Show Exception Config option to continue to persist even after being set to False.
Path: Matrix Mobile Service > Tickets

Verify Charges Popup
10/28/20
Ticket Number: 349259
GitLab ID: MatrixMobileService!624
Corrected issue that caused the Verify Charges popup to display blank information. This popup will now display the applicable charges for users to confirm.
Matrix Mobile Service > Open Ticket > Billing > Payment Page

Rate Code Dropdown Default Fix
10/30/20
Ticket Number: 349490
GitLab ID: MatrixMobileService!625
If tickets do not have a rate code selected, the Select Rate Code dropdown under Customer Billing will default to blank. Prior to this change, the dropdown would default to the first rate code in the list even if the ticket was not assigned a rate code.
Path Matrix Mobile Service > Select a Ticket > Billing

Selecting Incorrect Part
11/02/20
Ticket Number: 349949
GitLab ID: MatrixMobileService!628
Corrected issue that caused selecting certain parts to populate the Part Number and Part Description fields with the incorrect information.
Path: Matrix Mobile Service > Select a Ticket > Ticket Billing > Select Parts

Page Reload Loop Fix
11/03/20
Ticket Number: 349659
GitLab ID: MatrixMobileService!632
Corrected the issue that caused the app to fall into a refresh loop. This occurred if users selected the Update option an additional time. The loop would then lock the user from their account.
Path: Matrix Mobile Service > Select Account > Zones > Edit Zones

Preserve Result and Cause Codes
11/03/20
Ticket Number: 349878
GitLab ID: MatrixMobileService!630, Matrix!6397, & Core!2983
When users close tickets, the cause and result codes assigned will be saved within Matrix and Core in order to display the correct codes across all platforms.
Path: Matrix Mobile Service > Select Ticket > Complete Ticket

PDF Generation Error
11/10/20
Ticket Number: 350315
GitLab ID: MatrixMobileService!643
Corrected issue that caused the app to display an error when viewing PDFs. This would occur if the PDF took slightly longer to display.
Path: Matrix Mobile Service > Open Ticket > Billing Process > Create Invoice

Quantities Displaying Incorrectly
02/02/21
Ticket Number: 354951
GitLab ID: MatrixMobileService!650
Corrected issue that caused inventory quantities to display incorrectly. This caused technicians to be unable to select parts where enough stock was in inventory.
Path: Matrix Mobile Service > Open Ticket > Billing > Parts Page > Add Parts

Stock Parts Loading Incorrectly
02/04/21
Ticket Number: 355210
GitLab ID: MatrixMobileService!654
Corrected issue that caused stock parts to load as nonstock parts when reloading the parts page.
Path: Matrix Mobile Service > Open Ticket > Billing > Parts Page

Displaying Incorrect Part
02/10/21
Ticket Number: 354951
GitLab ID: MatrixMobileService!656
Corrected issue that caused the incorrect part quantities to display when returning to the parts page multiple times within the app.
Path: Matrix Mobile Service > Parts

Returning Account Information
02/25/21
Ticket Number: 353950
GitLab ID: Core!3378 & Core!3268
Corrected issue some users encountered where the app would not return any data for users logged in as subscriber users.
Path: Matrix Mobile Service > Log in as a subscriber or sub-dealer > List Page

Parts Listing Incorrectly
03/24/21
Ticket Number: N/A
GitLab ID: MatrixMobileService!664
Corrected issue that caused parts to list as Item Code: Package instead of individual when applicable.
Path: Matrix > Mobile Service > Open Job Ticket > Job tab

Returning Incorrect Tickets Fix
03/24/21
Ticket Number: N/A
GitLab ID: Core!3467 & Core!3511
Updated the app to not display sales or other non-service related tickets. This was only an issue if the agent was configured to see all tickets.
Path: Matrix Mobile Service > Ticket List

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